Telcan / Callture
Posted by Tollfreenumber.ORG at March 29th, 2016
Toll-Free Number: 1-888-6-Telcan
Local Phone Number: 416-847-9111
Brief Description: Telcan/Callture is a Canadian phone company offering toll free service in both the US and Canada at varying rates depending on where the call originates.
Their most standard plan at $4.95 per month (plus taxes) does not include minutes and cannot be ordered online; only by phone with a rep who will try to upsell you.
Their Silver package at $9.95 per month (plus taxes) includes 300 minutes.
Each additional minute is billed at 4.5 cents for US callers and 6.5 cents for Canadian callers.
There are no fees to start unless you get an 800 number ($15) or a vanity number ($30). In some cases they may waive the charge for a 1-800.
Toll free selection is extremely limited. Toll free can ring to any phone number in North America, there are no contracts and you own the number.
There are three main issues with this provider: Customer service reps tend to give different information than what’s listed on their website, in writing. US residents have taken issue with this as doing business across boarders offers much less security for misinformation. Secondly, when using a credit card you are billed weekly for a specified amount. Once that amount runs out you cannot receive more calls until it is recharged with more funds. Lastly, despite their ‘word’ that you own the number, their website states that if you do not receive calls on it for 60 days, it will expire and you can be reassigned a different toll free.
Price Range: Mid-Range
Description of Company: Callture (also known as Telcan) is a Canadian telecommunications company based in Mississauga, Ontario. The company was founded in 1997 by three engineering students, who also currently own and manage the successful telecommunications company-Anton Mendoza, Siva Sanmuga, and Mamoon Rashid. It now employes over 450 agents and 180 service provider clients.
Callture has more than 50,000 today, and runs over 85 million minutes each month through its extensive network, according to its reports. The support teams at it’s Toronto and New York based facilities offer 24/7 live contact, and an exceptional level of service. It’s consumer services include unlimited long distance, calling cards and pc2phone service, with an online portal and automated order processing. Their Retail Unit has also created an online affiliate program that provides reoccurring commissions for life.
There are no positive customer complaints or reviews
There is not a negative review or complaint listed
Customer Rating: Unacceptable
Product URL: callture.com
PROS: Toll free can ring anywhere and be changed at your leisure, lots of included features, no contracts low US minute rate.
CONS: Weekly credit card charges, minute plans are a bit high in cost, toll free is lost with 60 days of no usage, website and reps give differing information.