Listen to your Customers
Posted by Tollfreenumber.ORG at June 30th, 2014
There is a reason why most major corporations include surveys on the receipts they give you: they desperately want feedback. They know how important it is to hear back from their customers and they lack the advantage that small-business owners have, which is the ability to communicate directly with the customer. As a small-business owner it is your responsibility to connect with your customers. You must answer their questions, address their concerns, and use the feedback to make your service, product, and company better.
As a small-business owner you probably don’t have the resources to employ the methods used by major corporations but you do have several ways of connecting more quickly and efficiently:
1) Social Media – Sites like Facebook and Twitter have been a boon for small businesses. It’s never been easier to get feedback from customers. Have a question? Simply ask and within minutes you’ll have a wealth of feedback to mine for ideas.
2) Toll Free Numbers – Toll free services has never been easier or more affordable than it is right now. With a minimal investment a small business can own a toll free 1-800 number that can function as not only a sales line but can feature multiple extensions that can be used to collect feedback and operate as a customer service hotline to boot!
3) Face-to-face communication – The old fashioned way of getting to know the customer continues to work the best. And although most small businesses have an online presence the majority still function primarily in brick-and-mortar storefronts. Take some time to get to know your customers.
The best entrepreneurs know when to listen. And not only that, but they know when to take a good piece of advice into consideration. Advice is free and as a result it can either be very good or very bad; but most often it’s somewhere in the middle. It is your job as business-owner to sift through the feedback you receive and determine what has value and what does not. Because if you’re only listening to yourself you’re probably missing some very important ideas that can only be gleaned from outside observation.
For more information about how you can get a toll free 1-800 number (or if you just want to talk to one of our marketing professionals) call us toll free at 1-800-951-9411. Set-up is fast, easy, and free now that we offer a 14 day FREE TRIAL. Call us today!
Category: News