Posted by Tollfreenumber.ORG at March 29th, 2016
Toll-Free Number: 1-800-288-2020
Brief Description: AT&T offers toll free phone service in many areas nationwide, with a great deal of confusion on costs. Customer service is extremely difficult to get a hold of and get the correct information regarding the matter.
The only information in writing on their site is that the toll free service will cost $14.00 per month (plus tax/fees) for the service. The other fees involved can be dependent on area, ranging from an additional $10.00 plus per month for a “calling plan” feature necessary if you do not have a landline with AT&T already.
Minutes range from 6 cents to 99 cents (for each minute) depending on your area and package chosen. Some area offer package rates, others do not. Package rates do not give a discount in most cases, for instance, you can pay $15.00/mo additional for 250 minutes but that would be the same as their normal 6 cent minute rate.
Without a ‘calling plan’ minutes can be up to 99 cents. They claim no set up fees but do take your billing information right off the bat. Some complain of fees on their statement not mentioned previously. Vanity toll free numbers are offered but 1-800 numbers are generally not, as one would need to be searched for specifically.
Toll Free number can ring to any phone number. Can take up to two weeks to get a toll free number reserved and activated. While you own the toll free number, there is a twelve month contract enlisted (or much higher fees monthly) with an early termination fee of $45.00+.
Price Range: High Price
Description of Company: AT&T, Inc. has been providing high quality services and superior customer care to the country for over a century. It’s current telecommunications division, which was founded in 1983, provides services to 72 million consumers and businesses in the United States. Now Headquartered in Dallas, Texas, this communications giant has 300,000 employees and was ranked tenth on the 2008 list of the Fortune 500 Companies.
Though often regarded as a top phone service provider, AT&T also offers toll free service in the form ofwholesale toll-free services and a wide range of enhanced features that include comprehensive nationwide network quality. They offer online billing, flat rate billing throughout the day, toll free number transfers, as well as free online account management through their AT&T business direct service.
There are no positive customer complaints or reviews
There is not a negative review or complaint listed
Customer Rating: Unacceptable
Product URL: ATT.com
PROS: Service is generally nationwide. Good quality connection. Toll free can ring to any line. Lowest per minute rate offered (6 cents) is relatively inexpensive.
CONS: Customer service is difficult to reach. No streamlined costs, website and reps give differing information – you’ll really only know what you’ll be paying once you receive your statement. Twelve month contract. Monthly costs and minimums are quite high.