Top 7 Pitfalls to Avoid in Making a Smart Choice
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Don’t go for a cheap rate by using a VoIP company. Don’t be fooled, Voice over IP companies are NOT phone companies, they are NOT even telecom companies even though some pretend to be. VoIP sends your calls over the internet (rather than the phone lines), this results in diminished call quality (static, dropped calls, echoes, & outages.) VoIP is cheap for them, bad for you!
Renting an Automated System (or IVR) is a bad idea; You know the ones, Press 1 for this, press 2 for that. What you may not know is that 20% of your callers will hang up as soon as they detect they’ve reached an automated system. Aside from that, IVR systems are cheap enough now that you can afford to buy your own for the same price as a couple monthly payments to the rental company.
Leasing a shared use number is a bad idea because you don’t own the number. That means that you do not have control of your incoming calls. Leasing is a good idea if you must have a number like 1-800-222-2222 but why spend thousands of dollars promoting someone else’s number when you can get an equally good number of your own for just pennies? Renting a number is a bad idea if you want any long-term longevity.
Thinking Short-term Is it better to save now to pay later? Or pay now and save later? If you are going to be using your toll free number for more than 3 months, then you’ll definitely want to buy a number. The investment will be worth it and can begin paying for itself right away.
“Contracts” — Avoid getting tied into contracts of any length with a toll free service provider. You should always have the freedom to change carriers.
“The Vanity Switcharoo” — Some companies tell you that they have a great vanity number available that YOU can get … something like 1-800-EASY-CALL … when you try to signup for it, they’ll tell you it was ‘already taken’ but you can get a alternative number, yada, yada, yada. These companies are using a bait and switch tactic so they can get your personal information as a sales lead. Good idea for them, bad idea for you!
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