The Benefits of a Professional Voice Service

Posted by Tollfreenumber.ORG  at September 3rd, 2013

One of the key benefits of having a toll-free number is that you have the ability to provide your customers with round the clock customer service, even if you are out of the office. However, if you are unavailable for incoming calls, it’s crucial that you have a voice mail service that is clear, concise, and further enhances the superior customer service experience that you are striving for.

Hiring a professional voice service to record a voice mail greeting or prompts can be an ideal option. Here are a few benefits of a professional voice service for your toll free number.

Higher level of Customer Service.

Have you ever been so frustrated when calling a toll free number that didn’t have clear voice prompts that you simply wanted to hang up the phone and take your business elsewhere? If so, then you already know how your customers might feel should they call your toll free number, only to reach a garbled message or one that features an accent that is unintelligible. Hiring a professional voice service can enable you to provide your customers with a higher level of customer service and take the irritation and confusion out of doing business with your company via your toll-free number.

Enhanced business image.

A professional voice service has the potential to greatly enhance your business image, as it will lend to your credibility and your overall professionalism. When they call your toll-free number and reach a recording or series of voice prompts that are easy to understand and reflect your business’ current image, your customers will navigate through the prompt system with ease and have no trouble whatsoever conducting their business with your company. Therefore, you will establish a reputation as being the company that provides fast, reliable service through their toll free number, and cares enough to keep the needs of their customers in mind. Your customers will also be keenly aware of the fact that you spent the time and minimal investment to hire a professional voice service to make your toll free number even more convenient for the customer to use.

Increased sales and profits.

Improved customer service and an enhanced business image are a pairing that equals increased sales and profits. If customers are able to easily understand your voice mail message or prompts, and they can easily navigate through your toll free number directory system, then they are more likely to make a purchase through your business and return to you in the future. It also gives you an edge over your competition, especially the ones that do not have a toll free number or have not hired a voice service for their recordings. This means that you take more of the market share and increase your customer base.