Customer Spotlight on: One –Stop Computer Repair

Posted by Tollfreenumber.ORG  at August 7th, 2014

Joe Dandridge, the tech manager at One-Stop Computer Repair sat down with us to talk about the shop. He explains that the business started a few years ago after an investor lost money on a building project and wanted to get out from under a small space quickly. “He sold the space dirt cheap to the owner and, frankly, the owner didn’t know what to do with it and his son, who was a tech guy, mentioned that computer repair was only done at big retailers nowadays.” Joe ended up answering a Craigslist ad for a knowledgeable computer repair guy that made house calls. “I did it as a side business and for friends but, not as a job job. I was retired and just had a lot of experience is all.” He made the house call, and it turned out to be an interview for a job he couldn’t refuse. “I get to make my own hours, I come and go as I please, and I don’t have to talk any one in to anything. The owner is set. This is a like a side business for him so he doesn’t need to overcharge. We give it a more personal touch than a big retailer.”

And when did you get a toll free number? “Just last year actually. I had a lot of people calling and asking where we were located, which doesn’t matter because I’ll come to you. I thought it would be easier for people not to automatically think I’m too far away from them. We do mailing too. Works out well!” They ended up getting a lot busier as well and having to hire staff. “I just go ahead and train them for the problems that occur on a regular basis and let them watch me if a bigger problem arises. We’ve gotta teach these kids skills!” he laughs. We couldn’t agree more Joe!

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