Halloo.biz
Who is Halloo.biz?
The increasing demand for toll free numbers has obviously led to a larger number of companies who offer the service. You basically have two options to help you select the best company. You can opt for the cheapest that have the services you require or you can look for the company that offer numerous services including new and innovative ideas. Companies that lead by innovation may have a number of services to offer you that you hadn’t even considered previously so they are worth a look even if you already think you know what you want. Halloo.biz is one company that offers some of these innovative services:
MyHalloo web
MyHalloo web is the online interface that you will use to manage your account and everything associated with it. From here you will be able to check all of your voicemail and manage many different aspects. Every member of your organization will receive their own MyHalloo web interface so that they can keep track of any voicemail they have received as well as faxes and other information. This is a very useful tool, especially for those of you who have more than one employee using the Halloo.biz system and even for companies only employing one individual (i.e. you).
Instant message notification.
We all know the power of Instant Messaging and the potential it holds for the future of business communications. Using a Jabber standard Instant Messaging client you can be informed of any incoming phone calls. The Instant Messenger will pop up the second anyone contacts you giving you all the details of the caller. You can then decide whether to answer the call, leave it to go to voicemail or forward it to another person. By using this feature you can screen the calls, and callers need never be aware that you have redirected them or sent them straight to voicemail.
Agent hunt groups.
Hunt groups can be set up so that particular calls are distributed in different ways. They can be set up sequentially or circularly. This means that, as an example, when a sales call comes in you can have that call distributed to the most senior sales person on the team and if they aren’t available it would move down in priority. Alternatively all calls that come in can be distributed evenly amongst each available team member. Group hunt numbers can also be combined with the follow me service so workers can take call on their mobile or their home number. Group hunt members can make themselves inactive in order that they can take a break, go on holiday or not be interrupted when sick.
~Matt Penia
Toll-free Service Provider
Research Consultant
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