Christmas retail shopping is expected to bring more 1-800 customer service calls
Posted by Tollfreenumber.ORG at December 7th, 2012
The holiday season is quickly approaching, and with it comes the annual surge in toll free customer service calls that is customary for this time of the year. However, Christmas retail shopping is expected to bring in even more 1-800 service calls this year, with more and more consumers turning to the convenience and personalized help that a toll free number can provide.
Let’s take a closer look at why 800 toll free number service calls are expected to rise this holiday season, despite the fact that we are living in a website-centric technological age that seems to run on emails and text messaging.
Toll-free numbers are still the #1 way to provide superior customer service.
Yes, it’s true that websites are typically thought of as being the most effective marketing tool in this day and age. However, toll free numbers are still the number one way to provide consumers with an enhanced customer service experience, and are an extremely important marketing tool in their own right.
Toll free numbers provide customers with a direct and personal way to get in contact with retail stores, whether they are brick and mortar shops or online retailers.
This is due to the fact that they can speak to an actual live person and resolve any issues that they may have quickly.
In addition, customers typically return items 50% less often if a company has a toll free number, given that they can contact the customer service department directly and resolve any issues they may have before resorting to returning the item for a refund.
Even if we do live in a world that is focused on advanced technologies, such as smart phones and mobile landing web pages, having a toll free number (which has been around for decades) is still the best way to boost customer service and increase sales for retailers in every industry and every geographical region.
1-800 customer service numbers take the frustration out of holiday shopping.
Another reason for the surge in customer service calls that is expected for this holiday season is the fact that 1-800 numbers give customers the ability to take the stress and frustration out of shopping.
A toll free number can enable a shopper to buy things directly from their home, either from a catalog, a website, or TV spot, without having to endure the busy malls to purchase their gifts this year.
Companies that offer their customers the chance to buy directly through their 1-800 number will typically notice that their sales drastically increase and that they inevitably gain loyal repeat customers that also spread word of mouth advertising to other holiday shoppers.
You can benefit too!
If you own a business and would like to experience all of the benefits that a toll free number can bring, visit TollfreeNumber.ORG to get your own toll free number that can enhance your marketing efforts and give your customers an improved customer service experience when contacting you directly.